Your Musical Journey with KeyStrings -Academy Policies
At KeyStrings Music Academy, we are committed to providing a structured and enriching learning environment for all our students. Our policies are designed to ensure that lessons run smoothly, creating a positive and productive experience for both students and teachers.
On this page, you will find detailed information about our expectations, procedures, and terms, including attendance, cancellations, payments, and general studio guidelines. These policies are in place to help us maintain high standards and foster a respectful and enjoyable community of music learners. We kindly ask that all students and parents familiarize themselves with these policies before starting lessons.
Payment and Enrollment
Enrolling with KeyStrings guarantees a reserved weekly lesson time tailored to your schedule.
Our monthly tuition of $165 is part of a comprehensive annual plan, broken into 12 equal payments for simplicity.
Invoices are issued on the 27th of each month, with automatic payment processing through your saved payment details.
This consistent rate ensures year-round access to lessons, including during school holidays and breaks.
Scheduling and Attendance
Your weekly lesson time is reserved exclusively for you, offering consistency and personalized attention.
Tuition remains fixed each month, factoring in various considerations such as school terms, public holidays, and occasional student absences due to illness or vacations.
Months with five lessons are provided at no additional cost, ensuring value throughout the year.
Absences and Vacations:​
For extended absences, we offer two options to accommodate your needs
​
1. Maintain Your Enrollment: Continue your monthly tuition to keep your reserved lesson time intact during your extended absence. This ensures that your dedicated time slot will remain exclusively available for you upon your return.
​
2. Pause Your Enrollment: Provide written notice before the start of the next month to temporarily release your time slot. While we cannot guarantee the same slot upon re-enrollment, we’ll do our best to accommodate your return based on availability.”
​
3. Recurring Lesson Rescheduling
If you have a new recurring commitment that conflicts with your current lesson time, you may request a change to your ongoing lesson schedule.
​
• Requests must be made at least 7 days before your next lesson.
​
• Rescheduling is subject to teacher availability and cannot be guaranteed.
​
• The original number of lessons for the month will remain unchanged. If you originally had three lessons scheduled, the rescheduled time will accommodate the same number of lessons, even if the new timing could theoretically allow for more.
​
• The monthly fee will remain unchanged regardless of any adjustments.
​
Important Note on Partial Absences:
Our monthly fee already accounts for the potential of student absences, including holidays or sickness.
Therefore, if you are absent from your prepaid lesson, credits or refunds cannot be provided.
​
If you wish to schedule a makeup lesson for a missed lesson, an additional charge will be incurred for the extra lesson. Makeup lessons are subject to the teacher’s availability and are not guaranteed.​
​
Teacher Cancellations:
- If a teacher cancels a lesson, a credit will be provided in the next invoice.
​
- If the cancellation occurs during the same week that invoices are processed (i.e. after the invoice for
the following month has already been issued), the credit will instead be reflected in the subsequent
month’s invoice.
​
Example: If a student’s lesson on the 28th of March is cancelled due to the teacher's absence and the
invoice for April was processed on the 27th of March, the credit will appear in the invoice for May.
​
Trial Lessons
- Trial lessons are offered at a discounted rate.
​
- Cancellations for trial lessons require 18 hours notice. Failure to provide sufficient notice will result in
the full trial fee being charged.
​
- After the trial lesson, you will be invoiced for any remaining lessons in the current month.
Billing and Late Payments
Payment Processing Fee
​
A small processing fee of 1.8% is included in all automated card payments to cover transaction costs.
This ensures secure, convenient, and reliable processing of payments via our payment provider, Stripe.
Example: For a $165 monthly lesson fee, the total charged will be approximately $167.97.
​
Once Payments have been processed they can not be refunded.
​
Late Payment
​
Payments received after the due date may result in a $5 late fee. Lessons may be placed on hold until all outstanding balances are cleared.
Enrollment Adjustments
To unenroll or pause your enrollment, notify us in writing at least 3 days before the start of the next
month.
​
Once unenrolled, your reserved time slot will be made available to other students.
Studio Recitals
At KeyStrings, our annual recitals are a highlight of the year, giving students a chance to shine and celebrate their progress. These events build confidence and create lasting memories. While recitals are subject to student interest, we aim to host one each year. Families will receive detailed information, including pricing and dates, at least 1-2 months in advance to allow for thorough preparation.
Drop-Off and Pick-Up
Parents/guardians are responsible for timely drop-off and pick-up of students.
Teachers cannot supervise students outside their scheduled lesson times due to other commitments.
Refer-A-Friend Program
Share the joy of music with friends and earn a $25 credit for each referral! To qualify, the referred student must mention your name during enrollment and complete three lessons (excluding any trial lesson) within five weeks of starting.
This credit will be applied to your next invoice as a thank-you for helping our community grow.
Payment System
Your direct debit details will be stored securely in our studio management system (powered by
MyMusicStaff). We will never request payment information through any method other than a direct call
with you.
Acknowledgement of Policies
By enrolling with KeyStrings Music Academy, you acknowledge and agree to these terms and
conditions.